I ordered a product from Amazon on Wednesday. Guaranteed two-day shipping and a little bit of math told me the package would arrive by Friday.
By Friday night, no package.
I tracked the package. It wasn’t even in the state of Florida at last check-in. The package wasn’t going to make it on time.
I called Amazon and spoke to an outsourced (India? Bangladesh? Philippines?) customer service person. He was well-trained. He called UPS and assured me that the package would arrive on Saturday morning.
Which is fine — but that would make the package a day late.
I voiced my concern over the lateness of my order. I knew what would happen because it’s happened before: the customer service person would grant me a $5 customer credit towards a future purchase to appease me for my troubles — and that’s exactly what he said he would do.
I played for higher stakes.
Five dollars isn’t enough. I want twenty.
I’m sorry sir, but the system only allows me to credit you $5…
Your “guaranteed delivery” is an entire day late. My day is worth more than $5. Twenty.
I was placed on hold while the rep, “Charlie,” spoke to his supervisor. He came back after a few minutes.
I wonder what I’ll buy with my $20…
For Your Game
Get the full Daily Game, including the three “For Your Game” Daily takeaways, every day to your inbox. Your first 30 Days are on me — FREE.