[SCENE: Thursday afternoon. Miami, Florida]
Anna: Hey, the washing machine will stop running in 10 minutes. Could you take the stuff out of there and put them in the dryer?
Dre: Should I just put them in the dryer, or do something else?
Anna: (Contemptuous look)
Anna: You should run the dryer. I shouldn’t have to say that. I would assume anyone would know that that’s the only reason to put stuff in the dryer.
[A 10 minute conversation ensues… ]
This is a question of assumption / anticipation vs. delegation.
I come from sports and working online.
I hire virtual assistants that I never meet in person.
These VAs are trained via screencasts (recording my computer screen and voice as I demonstrate and instruct people on EXACTLY what to do and how to do it while I explain the “why” of the task). I spare no detail.
If I ask someone to do something — something I know how to do myself, but am delegating to someone else — you won’t have any questions about the who-what-when-where-why-how.
If the job isn’t done properly, then, to me, the VA is either incompetent or not paying attention (both have occurred in the past).
Delegating is a great way to find out how useful — or useless — your work tasks actually are, when you see someone else doing them and you’re paying for it.
Anna comes from the hospitality industry.
In hospitality, at least when you’re dealing with someone who’s good at it, the keywords are empathy and anticipation.
In other words, observing people and situations, and fulfilling unspoken needs; understanding unexpressed feelings.
This is the front desk person at the hotel who puts you in an extra-quiet room because she found out you have an important meeting at 8 AM the next morning.
Or the waitress who doesn’t come check on your table every five minutes, as she sees that you and your date and sharing an intimate moment.
Both delegation and hospitality account for the details. One lays everything out on the table; the other communicates in every way other than words.
This is a good juxtaposition of how males and females think (generally). If you’re in a relationship, it’s likely you can relate.
So, tell me: Should I have known to run the dryer?
I bundled together three of my books on relating, leadership and communication to create The Leadership Bundle. You can get it here: http://WorkOnMyGame.com/LB
You’re Just One Bold Move Away…